Our Guarantee

At Intelligence Investigative Services, we understand that time generally equates to money. Longer turnaround times can be a detriment to productivity, company efficiency, and extend the claims financial cost until the file is resolved.   Unfortunately, the industry has seen the larger investigative companies offering longer file turnaround times, poor client service, and utilizing underpaid, inexperienced, and overworked private investigators.  Sometimes, files can take months before they are even started and we see this as absolutely unacceptable.

Solution:  “Our Guarantee”.  If your file is not turned around within 7 days (1 week), we will deduct $20 from the total for EACH DAY passed the 7 day mark.  This deduction is for surveillances, backgrounds, and locates/skip traces.  All other files have a 14 day turnaround time with a $10 deduction for EACH DAY passed the 14 day turnaround deadline.  We will try to have your file completed well within this time frame.

Example 1:  Surveillance A was completed on Day 9.  Surveillance A receives $40 discount.

Example 2:  Background A was completed on Day 17.  Background A receives $30 discount.

“Our Guarantee” is designed to ensure your file is completed within a reasonable timeline.